Politica de Reembolsos EN

Refund Policy
At FallenPlayer, our goal is to ensure customer satisfaction. If you are not satisfied with your purchase or have had any issues with your order, we offer a simple and transparent refund policy.

  1. Refund Request
    Customers have the right to request a refund for any order placed on our website under the following conditions:

The customer must request a refund within a maximum of 30 calendar days from the date of purchase.
The refund request must be made by email to info@fallenplayer.com, indicating:
The order number.
The email address used for the purchase.
The reason for the refund (optional).

  1. Refund Methods
    We will process refunds using the same payment method used during the purchase. Options include, but are not limited to:

PayPal: If the payment was made through PayPal, the refund will be processed directly to the PayPal account used.
Credit or debit card: If payment was made by card, the amount will be refunded to the same card associated with the purchase.

  1. Refund Deadlines
    Once the refund request has been received and approved, the process will take place within the following timeframes:

Refunds via PayPal: 1 to 3 business days.
Refunds via credit or debit card: 5 to 10 business days, depending on the bank.
We will notify you by email once the refund has been processed.

  1. Exclusions
    Refunds will not be made in the following cases:

If it is detected that the product code has already been used or redeemed.
If the customer provides incorrect or incomplete information about their purchase and the transaction cannot be verified.
For purchases made outside of our official website (www.fallenplayer.com).

  1. Cancellations
    If you wish to cancel an order before receiving the product (codes or prepaid cards), you can do so by sending an email to info@fallenplayer.com with the subject “Order Cancellation”. Orders cancelled before delivery will be fully refunded.
  2. Contact
    If you have any questions or need additional assistance, you can contact us through:

Email: info@fallenplayer.com

  1. Policy Updates
    We reserve the right to modify this policy at any time to ensure compliance with applicable regulations and improve our service. We recommend that you review this section periodically.